MIVO Platform User Terms and Conditions
Welcome to Mivo! Our main goal is to make the movement of your deliveries as simple, fast, and secure as sending a message to a friend. By using this platform, you automatically and unconditionally agree to these terms and conditions. This document constitutes a legally binding agreement between you, the User, and MivoApp LLC. Please read the points below carefully to know exactly how our platform works and how we protect your interests.
Our Role: Mivo as a Tech Bridge
Mivo is an innovative technological platform and software that connects the user and the Independent Partner Courier.
What we do: Mivo ensures the smooth, continuous operation of the application, support service, and secure, transparent financial settlement between the parties. Mivo is not a transport or logistics company.
Who is the Partner Courier: A Partner Courier is an independent professional who fulfills your order with their own vehicle, at their own will and schedule. The Partner Courier does not represent a Mivo employee; they are an independent user of our platform, just like you.
The delivery time indicated in the application is approximate and for guidance purposes only. Mivo cannot provide an absolute guarantee that the delivery will be made precisely within that estimated time.
Shipping Terms & Conditions
It is crucial to us that every delivery – whether it is an important document, a gift for a friend, flowers, household items, or pet food – reaches the addressee safely and undamaged.
Sender's Responsibility: You, as a user, are fully responsible for ensuring that the delivery is properly and safely packaged to avoid damage during transportation. If the item is fragile, it must be packed with protective material and clearly marked as fragile in the order comments. You also confirm that the contents of the delivery fully comply with Georgian legislation.
User Obligations at Delivery: You must ensure that the sender is present at the pickup location and the recipient is present at the delivery location at the estimated times. If the application requires a security or PIN code, the recipient must present this code to the partner courier to verify and receive the order.
Unreachable Users and Package Return: If the partner courier or the company's support team cannot contact the sender or the recipient, or if the recipient is not present at the location and refuses to accept the order, the delivery cannot be completed. In such cases, the courier will return the package to the sender. The initial delivery fee will be charged to the user in full, and an additional fixed fee of 5 GEL will be applied for returning the item. This amount is intended to compensate the partner courier for the spent time, energy, and fuel.
STRICTLY PROHIBITED: For the safety of independent partner couriers and compliance with current legislation, it is strictly forbidden to send: firearms or cold weapons, narcotic and psychotropic substances, explosive, flammable or toxic substances, large amounts of cash, and any other item whose circulation is restricted by law. If such an item is discovered, the partner courier has the right to immediately refuse delivery.
Fair Settlement and Cancellation Rules
We equally value both your finances and the partner courier's time and labor.
Transparent Pricing: The delivery cost is calculated automatically, taking into account distance, weather, and system load, and is known to you in advance, before confirming the order.
Mivo's Financial Role: In payment, Mivo acts only as a limited collection agent. We receive money from you and provide it to the partner courier for the work performed. Mivo reserves the right to block or authorize the corresponding order amount on your linked credit card at the moment the order is created.
Order Cancellation: If you change your mind and cancel the order before the system finds and connects a partner courier to your called address – this process is completely free. Once the order is confirmed, the user cannot unilaterally cancel the service, as it is tied to a specific execution period under applicable transport regulations.
Protection of Partner Courier's Labor: In the event that the partner courier has already agreed to the call and headed to the address specified by you to pick up the delivery, the delivery fee will be deducted or not returned upon cancellation of the order. This is necessary to fairly compensate for the time and fuel already spent by the partner courier.
Code of Ethics and Mutual Respect
The Mivo ecosystem is based on mutual respect and high civic responsibility.
What we expect from you: Partner couriers try to serve you as quickly as possible. Please stay in touch at the specified phone number after placing the order and meet the partner courier at the agreed place.
What we expect from partner couriers: In turn, partner couriers undertake to handle your delivery with care and serve you professionally.
Platform Protection: Any kind of physical or verbal abuse, attempts at bank card fraud, or systematic false calls are not allowed. Such action, both by the user and the partner courier, will lead to immediate and permanent restriction of access to the Mivo platform.
When Something Doesn't Go According to Plan
We understand that surprises happen – be it an unforeseen traffic jam, difficult weather conditions, or technical failure.
Mediation and Support: If the delivery is delayed, damaged, or lost, Mivo's support team is ready to join the process as an objective mediator. We will study each individual case in detail and help you find a fair solution.
Limit of Liability: Although Mivo does everything for the ideal operation of the system, the person who directly performs it, the partner courier, is responsible for the physical delivery. Accordingly, the maximum financial responsibility of Mivo, as a technology platform, is limited to the reimbursement of the delivery fee of a specific order. Mivo is not liable for any indirect or consequential damages.
Data Privacy
Your private space is sacred to us. Mivo collects and processes your personal data, such as name, phone number, and address, for only one purpose – so that the partner courier can successfully complete your order. When entering a third party's contact details, you confirm that you have obtained their explicit consent to share this information with MivoApp. We never sell or transfer your personal information to third parties for marketing or other commercial purposes.
Legal Side and Dispute Resolution
These conditions and our cooperation are fully regulated by the current legislation of Georgia. We always try to resolve any misunderstanding in a friendly and constructive negotiation way. However, in the event that an agreement becomes impossible, the said dispute will be resolved in the Batumi City Court.
By using the Mivo app, you join a modern, fast, and fair logistics ecosystem. Thank you for your trust and we wish you a successful experience!
MivoApp 2026