Last Updated: June 9, 2026
Mivo ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Mivo mobile application, website, and related services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide, including:
- Name
- Email address
- Phone number
- Delivery address
- Profile information
- Account credentials
Location Information
Mivo may collect and process location data to provide location-based services, including:
- Delivery tracking
- Order fulfillment
- Nearby store discovery
- Navigation assistance for delivery personnel
- Improving service availability in your area
Location data is collected only when you grant the necessary permissions. Delivery personnel may be required to share real-time location information while actively using the service to facilitate order delivery and tracking.
Order and Transaction Information
We may collect information related to:
- Products ordered
- Purchase history
- Payment details (processed securely through third-party payment providers)
- Delivery preferences
Device Information
We may automatically collect:
- Device type
- Operating system
- App version
- IP address
- Crash reports
- Usage analytics
How We Use Information
We use collected information to:
- Provide and maintain our services
- Process orders and deliveries
- Communicate with users
- Improve application performance
- Prevent fraud and unauthorized activities
- Comply with legal obligations
- Provide customer support
Sharing of Information
We may share information with:
- Delivery partners for order fulfillment
- Store partners to process orders
- Payment processors
- Analytics and cloud service providers
- Government authorities when legally required
We do not sell personal information to third parties.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, or misuse.
Data Retention
We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children.
Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent where applicable
Third-Party Services
Mivo may use third-party services such as:
- Google Maps
- Firebase
- Payment gateways
- Analytics providers
These services may collect information according to their own privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.
Contact Us
If you have any questions regarding this Privacy Policy, please contact us:
Mivo
Email: support@mivo.ge